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Travel and Tourism: Travel Agencies, Tour Operators and Related Services
BY Carole Veitch
South Africa
31 August 2018
R 14 400.00 (ZAR)  
estimated $ 1 100.18 (USD) *
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Travel & Tourism: Travel Agencies, Tour Operators and Related Services


The direct contribution of travel and tourism to South Africa’s Gross Domestic Product (GDP) was R136.1bn, or 2.9% in 2017. Including indirect benefits, its contribution was 8.9%. Travel and tourism investment in South Africa amounted to R71bn, or 8.2% of total investment in the country, while foreign visitor spending and international tourism receipts generated around R126.7bn. Identified as one of the main drivers of employment and economic growth, the industry provided over 4.4% of South Africa’s total workforce in 2016.


A Changing Industry


In recent years, the industry has experienced disruption with the growth of internet travel portals offering consumers direct bookings. The industry continues to be disrupted by social buying networks that offer substantially discounted rates, as well as platforms such as Airbnb.The industry is highly exposed to domestic and external macroeconomic, political, geopolitical, social and climatic factors. Crime, natural disasters and exchange rate volatility also affect travel and tourism. The severe water crisis in the Western Cape, devastating fires around Knysna and the outbreak of Listeriosis affected travel in 2017. Contentious visa regulations which had a significant negative effect on tourism, were amended, easing some of the challenges ravellers to South Africa experienced.


Report Coverage


The report focuses on travel agencies, tour operators and related services and investigates current conditions, recent developments and factors influencing the success of the sector. The report profiles 39 companies including Tourvest, a leading player in the sector, which manages over 50% of South Africa’s corporate travel arrangements and has a portfolio of around 60 brands. It also profiles HRG Rennies Travel, a subsidiary of the Bidvest Group, one of the leading travel management companies in Africa, Cullinan Holdings, which includes Thompsons Holidays, and Protea Hotels, City Lodge and Tsogo Sun, the top-selling accommodation brands in the domestic segment. Profiles include Travellingcheapskates, which specialises in custom-made travel packages for people on tight budgets and Lebo’s Soweto, and Siviwe Tours, which offer tours of Soweto in Johannesbug and Langa in Cape Town.


Page
1. INTRODUCTION 1
2. DESCRIPTION OF THE INDUSTRY 1
2.1. Industry Value Chain 3
2.2. Geographic Position 5
3. SIZE OF THE INDUSTRY 6
4. STATE OF THE INDUSTRY 8
4.1. Local 8
4.1.1. Corporate Actions 14
4.1.2. Regulations and Government Policies 15
4.1.3. Enterprise Development and Social Economic Development 17
4.2. Continental 19
4.3. International 22
5. INFLUENCING FACTORS 24
5.1. Government Interventions 24
5.2. Economic Environment 24
5.3. Rising Operating Costs 26
5.4. Cyclicality 27
5.5. Crime and Security 27
5.6. Technology, Research and Development (R&D) and Innovation 28
5.7. Labour 29
5.8. Environmental Concerns 31
5.9. Marketing 32
6. COMPETITION 32
6.1. Barriers to Entry 33
7. SWOT ANALYSIS 34
8. OUTLOOK 35
9. INDUSTRY ASSOCIATIONS 35
10. REFERENCES 36
10.1. Publications 36
10.2. Websites 36
APPENDIX 1 38
Summary of Major Players 38
APPENDIX 2 44
Segments of the Travel Industry 44
APPENDIX 3 46
2017 Global Travel & Tourism Competitiveness Rankings 46
COMPANY PROFILES 47
ABERCROMBIE AND KENT SAFARIS (PTY) LTD 47
AFRICAN EAGLE CAPE TOWN DAY TOURS (PTY) LTD 49
AFRICAN EAGLE OF SOUTHERN AFRICAN TERRITORIES (PTY) LTD 51
AFRICAN IMPACT SAFARI OPERATOR CC 53
AKILANGA (PTY) LTD 54
AND BEYOND SOUTH AFRICA (PTY) LTD 56
AUSTRIA CONNECTION CC 59
BEACHCOMBER MARKETING (PTY) LTD 61
CLUB TRAVEL SA (PTY) LTD 63
COEGA DEVELOPMENT CORPORATION (PTY) LTD 65
COMAIR RETAIL TRAVEL SERVICES (PTY) LTD 68
CONCORDE TRAVEL (PTY) LTD 70
CONNEX TRAVEL (PTY) LTD 72
CULLINAN HOLDINGS LTD 74
EGOLI TOURS (PTY) LTD 78
ERM TOURS (PTY) LTD 80
FLAME OF AFRICA CC 82
FLIGHT CENTRE TRAVEL GROUP (PTY) LTD 84
FLIGHTSITE (PTY) LTD 87
HARVEY WORLD TRAVEL SOUTHERN AFRICA (PTY) LTD 89
ITT INSPIRATIONS TRAVEL AND TOURS (PTY) LTD 91
JETSTAR TRAVEL (PTY) LTD 93
LEBO'S BACKPACKERS CC 94
OVERSEAS VISITORS CLUB (PTY) LTD 95
RENNIES TRAVEL (PTY) LTD 97
SEEZA DESTINATION NETWORK 100
SERENDIPITY TOURS CC 101
SIVIWE TOURS (PTY) LTD 103
SONGHAI TRAVEL (PTY) LTD 104
SOUL TRAVELLER TOURISM SA (PTY) LTD 106
SOUTH AFRICAN AIRWAYS CITY CENTER (SOC) LTD 107
STA TRAVEL (PTY) LTD 109
SURE TRAVEL (PTY) LTD 111
TOURVEST HOLDINGS (PTY) LTD 113
TRAFALGAR TOURS (PTY) LTD 118
TRAVEL VISION (PTY) LTD 120
TRAVELINGCHEAPSKATES (PTY) LTD 122
TRAVELSTART ONLINE TRAVEL OPERATIONS (PTY) LTD 123
WILDERNESS HOLDINGS LTD 125