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The Contract Cleaning Industry
The contract cleaning industry, which forms part of the temporary employment services (TES) sub-sector, plays an important role in job creation in South Africa. Almost 100,000 people are employed by approximately 1,500 contract cleaning companies. 620 companies, including 49 suppliers of goods and equipment, were members of the National Contract Cleaners Association (NCCA) as of July 2017. Although companies are not compelled by law to join the NCCA, membership is mandatory if a company wants to tender for contracts. Another important group is the Black Economic Empowerment Cleaning Association (BEECA) which has 50 members.
The temporary nature of employment under fixed-term contracts and the associated lack of benefits are major sources of conflict between employees and large companies that provide contract cleaning services to clients such as universities, government departments and large corporates. In the university sector the ‘#FeesMustFall’ campaign extended to include demands of insourcing of services provided by contracted companies and in order to avoid further disruptions to tuition and damage to property universities started to implement insourcing measures. Employees in the sector expressed optimism that workplace deficits in the sector will be addressed by The Contract Cleaning Sector: Decent Work Programme which is to be released by December 2017.
The Contract Cleaning Industry report describes current conditions, market drivers, trends and challenges faced by role players as well as factors that influence the success of the sector. The report profiles 18 companies, including industry leaders Bidvest which increased its shareholding in Ikhayelihle Royalserve Cleaning Services Pty Ltd from 49% to 100% in 2016, Elite Cleaning Services, part of the BMC Group, and Supercare, which is part of the Compass Group. Also profiled is The Specialists Franchise Group (Pty) Ltd which has 65 franchise outlets offering commercial and domestic cleaning services.