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travel tourism travel agencies tour operators related services industry south africa

The Travel and Tourism: Travel Agencies, Tour Operators and Related Services Industry in South Afric 2022

Michael Felton | South Africa | 28 November 2022

The Travel and Tourism: Travel Agencies, Tour Operators and Related Services Industry in South Afric 2021

Natalie Bryden | South Africa | 07 November 2021

The Travel and Tourism: Travel Agencies, Tour Operators and Related Services Industry in South Afric 2020

Natalie Bryden | South Africa | 04 May 2020

The Travel and Tourism: Travel Agencies, Tour Operators and Related Services Industry in South Afric 2018

Carole Veitch | South Africa | 31 August 2018

The Travel and Tourism: Travel Agencies, Tour Operators and Related Services Industry in South Afric 2016

Carole Veitch | South Africa | 07 September 2016

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Report Coverage

This report on travel and tourism, travel agencies, tour operators and related services industry in South Africa focuses on the state of tourism and travel and its effect on the industry including travel and tourism statistics, the major players, corporate actions and developments, key trends and influencing factors. There are profiles of 61 companies including major players such as Tourvest, Flight Centre and Rennies, tour operators such as African Eagle Cape Town Day Tours and Egoli Tours and booking companies such as Booking South Africa

Introduction

• South Africa's struggling tourism industry is slowly recovering from the pandemic, where border closures, flight cancellations, and onerous entry requirements cut nearly 500,000 jobs.
• The travel and tourism sector has an extensive value chain and labour creation capacity, and is a vital contributor to the economy and a significant foreign exchange earner.
• Demand is volatile and seasonal and supply is fragmented, inflexible and dominated by fixed investment costs.
• The disruption caused by the pandemic has been unprecedented.
• Many travel agents and tour operators’ operations diminished to almost nothing, flights came to a standstill and hotels and restaurants lay empty.
• Countless jobs in the industry have been lost and a growing number of companies and organisations have been forced to permanently close their doors.
• Revenue loss and ongoing operational costs have resulted in substantial cash flow problems for many companies.
• Some experts are expecting the situation to normalise by 2024.

Strengths

• Improved levels of professionalism across the industry.
• Pricing competitiveness of the industry.
• South Africa has a diverse tourism offering and has attractive natural and cultural resources.
• The industry is a driver of the economy, is a significant foreign exchange earner and creator of employment.
• Variety of operators and packages leading to more competition and better pricing.

Weaknesses

•  Profit margins are narrow and travel agencies, tour operators and tour guides are highly dependent on commission and gratuities.
• Lack of environmental sustainability of natural resources.
• Lack of skilled and trained people, including shortages of multilingual travel practitioners and tour guides.
• The industry is highly exposed to external macroeconomic, political, geopolitical, social, health and climatic factors.
• The industry is volatile, seasonal and has irrational demand and is supported by supply that is fragmented, inflexible and dominated by fixed investment costs.

Opportunities

•  Acquisition of distressed assets from insolvent entities or businesses under business rescue.
• Efficiencies and cost reductions, including the promotion and facilitation of regional value chains.
• Increase in domestic tourism marketing.
• Key hospitality and meetings, incentives, conventions and events are returning as the world normalises.
• Rebranding and marketing of attractions and destinations and access to new marketing channels through social media.
• Skills development.
• Technology allows SMEs to compete with large travel agencies and tour operators and improve customer experience.
• The demand for travel should normalise and return to pre-pandemic levels.
• The development of online travel products, apps and services.
• The facilitation of intra-African travel and trade offers various opportunities for leisure and business travel.

Threats

• Funding constraints
• Further events such as COVID-19, unrest, floods, geopolitical crises.
• Travel demand and accommodation oversupply, including reduction in business travel and a shift from international to domestic tourism.

Outlook

• The travel and tourism sector has shown positive signs of recovery.
• The sector is forecast to grow at over 7% annually over the next decade, significantly outstripping GDP growth.
• The sector’s contribution to GDP and job creation are expected to improve.
• Consumer appetite for travel is growing and bookings and enquiries are slowly increasing.
• The biggest obstacles to more accelerated recovery are persistent inflation, high energy prices, severe supply chain challenges, labour shortages, economic slowdown and lockdowns in China, the war in Ukraine and sustainability considerations.
• In Africa, lower vaccination rates have dampened the region’s air travel recovery, but it is likely to catch up to the rest of the world this year.

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The Travel and Tourism: Travel Agencies, Tour Operators and Related Services Industry in South Afric
The Travel and Tourism: Travel Agencies, Tour Operators and Related Services Industry in South Afric 2022

Full Report

R 9 500.00(ZAR) estimated $522.91 (USD)*

Industry Landscape

R 6 650.00(ZAR) estimated $ 366.04 (USD)*

Historical Reports

The Travel and Tourism: Travel Agencies, Tour Operators and Related Services Industry in South Afric 2021-11-07

R 6 500.00(ZAR) estimated $357.78 (USD)*

View Report Add to Cart

The Travel and Tourism: Travel Agencies, Tour Operators and Related Services Industry in South Afric 2020-05-04

R 1 900.00(ZAR) estimated $104.58 (USD)*

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The Travel and Tourism: Travel Agencies, Tour Operators and Related Services Industry in South Afric 2018-08-31

R 1 900.00(ZAR) estimated $104.58 (USD)*

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The Travel and Tourism: Travel Agencies, Tour Operators and Related Services Industry in South Afric 2016-09-07

R 1 900.00(ZAR) estimated $104.58 (USD)*

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Table of Contents

[ Close ]
PAGE
1. INTRODUCTION 1
2. DESCRIPTION OF THE INDUSTRY 1
2.1. Industry Value Chain 3
2.2. Geographic Position 6
2.3. Size of the Industry 6
2.4. Key Success Factors and Pain Points 12
3. LOCAL 13
3.1. State of the Industry 13
3.2. Key Trends 22
3.3. Notable Players 25
3.4. Corporate Actions 26
3.5. Regulations 29
3.6. Enterprise Development and Social Economic Development 32
4. AFRICA 33
5. INTERNATIONAL 38
6. INFLUENCING FACTORS 44
6.1. COVID-19 44
6.2. Russia-Ukraine War 45
6.3. July 2021 Civil unrest in KwaZulu-Natal 45
6.4. April 2022 Flooding in KwaZulu-Natal 45
6.5. Economic Environment 46
6.6. Political conditions 48
6.7. Societal trends 48
6.8. Safety and security 48
6.9. Labour 48
6.10. Environmental Issues 50
6.11. Infrastructure 51
6.12. Electricity supply restrictions and loadshedding 51
6.13. Technology, Research and Development (R&D) and Innovation 52
6.14. Government Support and initiatives 52
6.15. Input Costs 55
6.16. Cyclicality and seasonality 55
7. COMPETITIVE ENVIRONMENT 56
7.1. Competition 56
7.2. Ownership Structure of the Industry 57
7.3. Barriers to Entry 58
8. SWOT ANALYSIS 58
9. OUTLOOK 60
10. INDUSTRY ASSOCIATIONS 61
11. REFERENCES 62
11.1. Publications 62
11.2. Websites 65
APPENDIX 1 67
Summary of Notable Players 67
COMPANY PROFILES 76
Abercrombie and Kent Safaris (Pty) Ltd 76
African Eagle Cape Town Day Tours (Pty) Ltd 78
African Eagle of Southern African Territories (Pty) Ltd 80
African Impact Safari Operator CC 82
African Safari Collective (Pty) Ltd 83
Akilanga (Pty) Ltd 85
And Beyond South Africa (Pty) Ltd 87
ATC African Travel Concept (Pty) Ltd 90
Beachcomber Marketing (Pty) Ltd 92
Beekman Holidays (Pty) Ltd 94
Booking South Africa (Pty) Ltd 95
Club Leisure Group (Pty) Ltd 97
Club Travel SA (Pty) Ltd 99
Coega Development Corporation (Pty) Ltd 101
Compass Odyssey Travel CC 106
Computravel CC 107
Cullinan Holdings Ltd 108
Discover Africa Group (Pty) Ltd 112
Egoli Tours (Pty) Ltd 113
Embassy Travel (Pty) Ltd 115
ERM Tours (Pty) Ltd 117
Escape 4 Africa Travel CC 119
Flame of Africa (Pty) Ltd 121
Flight Centre Travel Group (Pty) Ltd 123
Flightsite (Pty) Ltd 127
FlyCastaway (Pty) Ltd 129
Flyinsafarico (Pty) Ltd 130
Giltedge Travel (Pty) Ltd 131
Global Travel Alliance (Pty) Ltd 133
Harvey World Travel Southern Africa (Pty) Ltd 134
Holiday Travel Group (Pty) Ltd 137
IGO Travel (Pty) Ltd 139
ILIOS Travel (Pty) Ltd 141
ITT Inspirations Travel and Tours (Pty) Ltd 143
June De Wet Trading Solutions CC 145
Karridene 112 CC 146
Ker and Downey Africa (Pty) Ltd 147
Lebo's Backpackers CC 148
MoAfrika Tours (Pty) Ltd 149
MORE Family Collection (Pty) Ltd 151
Mzanzi Bus Adventures (Pty) Ltd 153
New Frontiers Tours (Pty) Ltd 154
Nomad Adventure Tours and Holidays CC 156
Overseas Visitors Club (Pty) Ltd 158
Quadrel Travel Management (Pty) Ltd 160
Rakoma Travel (Pty) Ltd 162
Reed Park Trading (Pty) Ltd 164
Rennies Travel (Pty) Ltd 166
Rhino Africa Safaris (Pty) Ltd 168
Safari Online CC 170
Seeza Tourism Growth Network NPC 171
Siviwe Tours (Pty) Ltd 172
Soul Traveller Tourism SA (Pty) Ltd 173
Sure Travel (Pty) Ltd 174
Tourvest Holdings (Pty) Ltd 177
Trafalgar Tours (Pty) Ltd 182
Travel Vision (Pty) Ltd 184
Travelingcheapskates (Pty) Ltd 186
Travelstart Online Travel Operations (Pty) Ltd 187
Wilderness Safaris (Pty) Ltd 189
XL Travel (Pty) Ltd 191

Report Coverage

This report focuses on travel agencies, tour operators and related services in the South African travel and tourism industry. It includes information on the state of the tourism industry and how this has affected travel agencies and tour operators, trends and other influencing factors. There are profiles of 49 companies, from well-known players such as Tourvest, Rennies Travel and Flight Centre to online operators such as Travelstart and tour operators such as And Beyond.

Introduction

The travel and tourism industry has an extensive value chain and labour creation capacity. It is a vital contributor to the South African economy, accounting for around 6.9% of GDP in 2019 and is a significant foreign exchange earner. The industry is acknowledged as a tool for economic development, playing a significant role in responding to the country’s socio-economic challenges as it employs people of varying skills levels across the country. While the travel agency and tour operator industry has been disrupted in recent years by technology, the disruption caused by the pandemic has been unprecedented. Travel agents and tour operators’ businesses dwindled to almost nothing as operations were halted under various phases of lockdown. Many jobs in the industry were lost, and experts expect the situation to normalise only in 2024. This report focuses on travel agencies, tour operators and related services in the South African travel and tourism industry.

Strengths

• Greater variety of operators and packages leading to more competition and better pricing.
• Improved levels of professionalism across the industry.
• South Africa has a diverse tourism offering which bodes well for inbound travel agents and tour operators.

Weaknesses

• Profit margins are narrow and travel agencies, tour operators and tour guides are highly dependent on commission and gratuities.
• The industry is highly exposed to and external macroeconomic, political, geopolitical, social, health and climatic factors.
• There is a shortage of multilingual travel practitioners and tour guides.

Opportunities

• Access to new marketing channels through social media.
• Create Halaal tourism packages.
• Increase in domestic tourism marketing.
• Technology allows SMEs to compete with large travel agencies and tour operators and improve customer experience.
• The development of online travel products, apps and services.
• The facilitation of intra-African travel and trade offers various opportunities for leisure and business travel.

Threats

• Costs and reputational damage associated with fraud or a lapse in information security.
• Disintermediation of the traditional travel agency functions by platforms such as Skyscanner and TripAdvisor.
• Due to unrest and high crime rates, South Africa has become less attractive to inbound travellers, which could affect bookings.
• South Africa’s slow vaccination rollout could deter visitors to the country.
• State-owned airlines insolvent and in business rescue could affect key markets’ access to South Africa.

Outlook

Despite the proven resilience of the tourism economy to previous shocks, the scale and combined economic and health effects of this crisis means that the road to recovery is highly uncertain. Experts expect that tourism will recover to pre-pandemic levels only in 2024. Travel agents and tour operators are highly susceptible to global conditions. While barriers to international travel should continue to come down over the next few months, cross-border trips will lag far behind domestic trips. Domestic tourism can only partially compensate for the loss of international visitors. While international travel is starting to open up, it may take years for tour operator and travel agents’ businesses to get back to 2019 levels. Outbound tourism is starting to show signs of revival, giving travel agents an opportunity to resume businesses that have been largely dormant for the better part of 18 months. While companies recognise that some travel is crucial to business success, many will seek to hold onto some of the cost savings brought by the pause in travel during the pandemic and it is doubtful that business travel will ever return to pre-pandemic levels. Conferences are likely to resume within the next two years, but will likely be in a hybrid format, with fewer in the flesh attendees. The number of traditional travel agents will continue to decline due to the growth of large, global online travel platforms.

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The Travel and Tourism: Travel Agencies, Tour Operators and Related Services Industry in South Afric
The Travel and Tourism: Travel Agencies, Tour Operators and Related Services Industry in South Afric 2021

Full Report

R 6 500.00(ZAR) estimated $357.78 (USD)*

Industry Landscape

R 4 550.00(ZAR) estimated $ 250.45 (USD)*

Historical Reports

The Travel and Tourism: Travel Agencies, Tour Operators and Related Services Industry in South Afric 2022-11-28

R 9 500.00(ZAR) estimated $522.91 (USD)*

View Report Add to Cart

The Travel and Tourism: Travel Agencies, Tour Operators and Related Services Industry in South Afric 2020-05-04

R 1 900.00(ZAR) estimated $104.58 (USD)*

View Report Add to Cart

The Travel and Tourism: Travel Agencies, Tour Operators and Related Services Industry in South Afric 2018-08-31

R 1 900.00(ZAR) estimated $104.58 (USD)*

View Report Add to Cart

The Travel and Tourism: Travel Agencies, Tour Operators and Related Services Industry in South Afric 2016-09-07

R 1 900.00(ZAR) estimated $104.58 (USD)*

View Report Add to Cart

Table of Contents

[ Close ]
PAGE
1. INTRODUCTION 1
2. DESCRIPTION OF THE INDUSTRY 1
2.1. Industry Value Chain 4
2.2. Geographic Position 6
3. SIZE OF THE INDUSTRY 6
4. STATE OF THE INDUSTRY 8
4.1. Local 8
4.2. Corporate Actions 18
4.3. Regulations and Government Policies 19
4.4. Enterprise Development and Social Economic Development 21
4.5. Africa 22
4.6. International 25
5. INFLUENCING FACTORS 31
5.1. COVID-19 31
5.2. Political Conditions 33
5.3. Economic Environment 33
5.4. Societal Trends 33
5.5. Technology, Research and Development (R&D) and Innovation 33
5.6. Safety and Security 35
5.7. Government Initiatives 36
5.8. Rising Operating Costs 38
5.9. Environmental Concerns 39
5.10. Cyclicality 39
5.11. Labour 40
6. COMPETITION 42
6.1. Barriers to Entry 43
7. SWOT ANALYSIS 44
8. OUTLOOK 45
9. INDUSTRY ASSOCIATIONS 45
10. REFERENCES 46
10.1. Publications 46
10.2. Websites 47
APPENDIX 1 50
Summary of Notable players 50
COMPANY PROFILES 58
Abercrombie and Kent Safaris (Pty) Ltd 58
African Eagle Cape Town Day Tours (Pty) Ltd 60
African Eagle of Southern African Territories (Pty) Ltd 62
African Impact Safari Operator CC 64
Akilanga (Pty) Ltd 65
And Beyond South Africa (Pty) Ltd 67
Austria Connection CC 70
Beachcomber Marketing (Pty) Ltd 72
Booking South Africa (Pty) Ltd 74
Bushbreaks and More (Pty) Ltd 75
Club Travel SA (Pty) Ltd 76
Coega Development Corporation (Pty) Ltd 78
Comair Retail Travel Services (Pty) Ltd 84
Computravel CC 86
Cullinan Holdings Ltd 87
Egoli Tours (Pty) Ltd 91
ERM Tours (Pty) Ltd 93
Escape 4 Africa Travel CC 95
Flame of Africa (Pty) Ltd 96
Flight Centre Travel Group (Pty) Ltd 98
Flightsite (Pty) Ltd 101
Flyinsafarico (Pty) Ltd 103
Giltedge Travel (Pty) Ltd 104
Harvey World Travel Southern Africa (Pty) Ltd 106
IGO Travel (Pty) Ltd 109
ILIOS Travel (Pty) Ltd 110
ITT Inspirations Travel and Tours (Pty) Ltd 112
Ker and Downey Africa (Pty) Ltd 114
Lebo's Backpackers CC 115
MoAfrika Tours (Pty) Ltd 116
Mzanzi Bus Adventures (Pty) Ltd 118
Nomad Adventure Tours and Holidays CC 119
Overseas Visitors Club (Pty) Ltd 120
Quadrel Travel Management (Pty) Ltd 122
Rakoma Travel (Pty) Ltd 124
Reed Park Trading (Pty) Ltd 126
Rennies Travel (Pty) Ltd 128
Rhino Africa Safaris (Pty) Ltd 130
Safari Online CC 132
Seeza Tourism SME Network NPC 133
Siviwe Tours (Pty) Ltd 134
Soul Traveller Tourism SA (Pty) Ltd 135
Sure Travel (Pty) Ltd 136
Tourvest Holdings (Pty) Ltd 139
Trafalgar Tours (Pty) Ltd 144
Travel Vision (Pty) Ltd 146
Travelingcheapskates (Pty) Ltd 148
Travelstart Online Travel Operations (Pty) Ltd 149
XL Travel (Pty) Ltd 151

Introduction

The travel and tourism sector is a labour-intensive industry that has been identified by government as a key driver for South Africa’s economic and social development. In president Cyril Ramaphosa’s 2019 State of the Nation address, he said government wants to double international tourist arrivals to 21 million by 2030, from 10.47 million in 2018. According to the World Travel and Tourism Council (WTTC), the tourism sector in South Africa directly accounted for 2.8% of real GDP (R139bn) in 2018 and it was predicted that the industry could reach R145.3bn in 2019. The tourism sector accounted for approximately 709,000 jobs in 2019. The coronavirus pandemic has resulted in global and domestic restrictions on travel and the travel and tourism sector is expected to be severely affected. The sector has been disrupted in recent years by sites and apps that have replaced the services of travel agents and taken market share away from traditional players. This report focuses on travel agencies, tour operators and related services in the South African travel and tourism industry.

Strengths

• Ongoing commitment from government to support tourism marketing and development.
• SA is the most popular meetings, incentives, conferences and exhibitions destination in Africa.
• South Africa has a diverse tourism offering and is ranked the second most competitive economy for tourism in sub-Saharan Africa.
• South Africa’s tourism infrastructure is generally of a high standard.
• The country offers world-class natural, cultural and adventure tourism attractions.
• The tourism sector is growing globally.

Weaknesses

• Profit margins are narrow and travel agencies and tour operators are highly dependent on commission.
• South Africa has a poor reputation in terms of safety.
• There is a shortage of multi-lingual travel practitioners.
• Tourism is impacted by events outside of the sector’s control, such as the coronavirus pandemic.
• Weak global economy will negatively affect the tourism industry for the foreseeable future.

Opportunities

• Africa will experience continental and regional growth.
• Offer leisure packages to meetings, incentives, conferences and exhibitions tourists.
• The development of online travel products, apps and services.
• The facilitation of intra-African travel and trade offers various opportunities for leisure and business travel.
• “Bleisure” (leisure combined with business) and wellness travel are growing sectors.

Threats

• Climate change is causing havoc in a lot of tourist destinations.
• Disruption of the traditional tourism industry by platforms such as Airbnb.
• Due to technological advances, consumer power is increasing.
• South Africa has a high crime rate that deters inbound travellers.
• The industry is highly exposed to domestic and external macroeconomic, political, geopolitical, social, health and climatic factors.
• The industry is highly seasonal.

Outlook

South African Tourism has set a strategic goal of increasing arrivals by five million by 2021. However, the coronavirus pandemic will severely affect the tourism industry in 2020 and possibly in 2021. The WTTC predicts that it will take at least a year for the travel and tourism industry in Africa to recover. The South Africa tourism sector is heavily dependent on international travellers. The global economy is going into recession, jobs are being lost, companies are cutting salaries and people are afraid to travel because of the associated health risks. The economic devastation that the coronavirus has caused means that people won’t have much disposable income for international leisure travel. In addition, governments across the globe will be encouraging their citizens to spend money in their home countries in order to revive local economies. This may mean a slight increase in domestic tourism in other countries, but it does not bode well for South Africa.

The Travel and Tourism: Travel Agencies, Tour Operators and Related Services Industry in South Afric
The Travel and Tourism: Travel Agencies, Tour Operators and Related Services Industry in South Afric 2020

Full Report

R 1 900.00(ZAR) estimated $104.58 (USD)*

Industry Landscape

R 1 330.00(ZAR) estimated $ 73.21 (USD)*

Historical Reports

The Travel and Tourism: Travel Agencies, Tour Operators and Related Services Industry in South Afric 2022-11-28

R 9 500.00(ZAR) estimated $522.91 (USD)*

View Report Add to Cart

The Travel and Tourism: Travel Agencies, Tour Operators and Related Services Industry in South Afric 2021-11-07

R 6 500.00(ZAR) estimated $357.78 (USD)*

View Report Add to Cart

The Travel and Tourism: Travel Agencies, Tour Operators and Related Services Industry in South Afric 2018-08-31

R 1 900.00(ZAR) estimated $104.58 (USD)*

View Report Add to Cart

The Travel and Tourism: Travel Agencies, Tour Operators and Related Services Industry in South Afric 2016-09-07

R 1 900.00(ZAR) estimated $104.58 (USD)*

View Report Add to Cart

Table of Contents

[ Close ]
PAGE
1. INTRODUCTION 1
2. DESCRIPTION OF THE INDUSTRY 1
2.1. Industry Value Chain 2
2.2. Geographic Position 5
3. SIZE OF THE INDUSTRY 5
4. STATE OF THE INDUSTRY 6
4.1. Local 6
4.1.1. Corporate and Government Actions 10
4.1.2. Regulations and Government Policies 12
4.1.3. Enterprise Development and Social Economic Development 13
4.2. Continental 15
4.3. International 17
5. INFLUENCING FACTORS 20
5.1. Coronavirus 20
5.2. Government Initiatives 21
5.3. Economic Environment 22
5.4. Rising Operating Costs 23
5.5. Environmental Concerns 24
5.6. Sharing Economy 25
5.7. Cyclicality 25
5.8. Crime and Security 25
5.9. Technology, Research and Development (R&D) and Innovation 26
5.10. Labour 28
6. COMPETITION 30
6.1. Barriers to Entry 31
7. SWOT ANALYSIS 32
8. OUTLOOK 33
9. INDUSTRY ASSOCIATIONS 33
10. REFERENCES 34
10.1. Publications 34
10.2. Websites 34
APPENDIX 1 37
Summary of Major Players 37
APPENDIX 2 46
2019 Global Travel & Tourism Competitiveness Rankings 46
COMPANY PROFILES 47
ABERCROMBIE AND KENT SAFARIS (PTY) LTD 47
AFRICAN EAGLE CAPE TOWN DAY TOURS (PTY) LTD 49
AFRICAN EAGLE OF SOUTHERN AFRICAN TERRITORIES (PTY) LTD 51
AFRICAN IMPACT SAFARI OPERATOR CC 53
AFRISTAY (PTY) LTD 54
AKILANGA (PTY) LTD 55
AND BEYOND SOUTH AFRICA (PTY) LTD 57
AUSTRIA CONNECTION CC 60
BEACHCOMBER MARKETING (PTY) LTD 61
BOOKING SOUTH AFRICA (PTY) LTD 63
BUSHBREAKS AND MORE (PTY) LTD 64
CLUB TRAVEL SA (PTY) LTD 65
COEGA DEVELOPMENT CORPORATION (PTY) LTD 67
COMAIR RETAIL TRAVEL SERVICES (PTY) LTD 72
COMPUTRAVEL CC 74
CONNEX TRAVEL (PTY) LTD 75
CULLINAN HOLDINGS LTD 77
EGOLI TOURS (PTY) LTD 81
ERM TOURS (PTY) LTD 83
FLAME OF AFRICA CC 85
FLIGHT CENTRE TRAVEL GROUP (PTY) LTD 87
FLIGHTSITE (PTY) LTD 90
HARVEY WORLD TRAVEL SOUTHERN AFRICA (PTY) LTD 92
IGO TRAVEL (PTY) LTD 95
ISIBINDI AFRICA GAME LODGES (PTY) LTD 96
ITT INSPIRATIONS TRAVEL AND TOURS (PTY) LTD 98
JETSTAR TRAVEL (PTY) LTD 100
LEBO'S BACKPACKERS CC 101
LEGACY HOTELS AND RESORTS (PTY) LTD 102
MORE FAMILY COLLECTION (PTY) LTD 107
NEWMARK HOTELS (PTY) LTD 109
OVERSEAS VISITORS CLUB (PTY) LTD 111
QUADREL TRAVEL MANAGEMENT (PTY) LTD 113
RAKOMA TRAVEL (PTY) LTD 115
REED PARK TRADING (PTY) LTD 116
RENNIES TRAVEL (PTY) LTD 118
SANCTUARY RETREATS LTD 120
SEEZA TOURISM SME NETWORK NPC 121
SEOLO AFRICA (PTY) LTD 122
SERENDIPITY TOURS (PTY) LTD 123
SIVIWE TOURS (PTY) LTD 125
SONGHAI TRAVEL (PTY) LTD 126
SOUL TRAVELLER TOURISM SA (PTY) LTD 128
STA TRAVEL (PTY) LTD 129
SURE TRAVEL (PTY) LTD 131
TOURVEST HOLDINGS (PTY) LTD 133
TRAFALGAR TOURS (PTY) LTD 137
TRAVEL VISION (PTY) LTD 139
TRAVELINGCHEAPSKATES (PTY) LTD 141
TRAVELSTART ONLINE TRAVEL OPERATIONS (PTY) LTD 142
WILDERNESS HOLDINGS LTD 144
XL TRAVEL (PTY) LTD 149
ZULU NYALA GAME RANCH (PTY) LTD 151

Introduction

The Travel and Tourism sector has been identified as a key contributor to South Africa’s economic development. Taking into account direct, indirect and induced benefits, the sector’s total contribution to the country’s Gross Domestic Product (GDP) during the past year amounted to R412.5bn, or 8.9% of GDP. With over 10 million foreign tourist arrivals and an estimated 1.6 million people employed across the entire travel and tourism industry value chain, the sector is a valuable earner of foreign currency and is one of South Africa’s main drivers of employment. This report focuses on travel agencies, tour operators and related services, within the broader context of the South African travel and tourism industry. The segment, which generated turnover of R39.5bn in 2017, plays a pivotal role across the multi-faceted travel and tourism value chain.

Strengths

• Ongoing commitment from government to support tourism marketing and development.
• South Africa is ranked as the most competitive economy for tourism in sub-Saharan Africa.
• South Africa’s tourism infrastructure is generally of a high standard.
• The country offers world-class natural, cultural and adventure tourism attractions.

Weaknesses

• It is generally not possible to monetise the time and expertise invested in the compilation of customised travel itineraries, which are often not purchased by prospective travellers.
• Profit margins are narrow and travel agencies and tour operators are highly dependent on commission.
• There is a shortage of multi-lingual travel practitioners.

Opportunities

• Greater integration of regional travel offerings.
• The development of online travel products, apps and services.
• The development of ‘authentic’, experience-based tourism.
• The facilitation of intra-African travel and trade offers various opportunities for both leisure and business travel.
• The personalisation or customisation of travel offers and holiday packages, using Big Data, data mining and cloud computing;
• Youth travel, notably “voluntourism” and adventure tourism, is a growth market.

Threats

• Disruption to the traditional industry in the form of social buying networks that offer substantially discounted rates, as well as ‘shared economy’ platforms such as Airbnb.
• Exchange rate volatility.
• Security issues, in the form of crime and terrorism, as well as the increasing frequency and severity of natural disasters, remain ever-present threats to the industry.
• The industry is highly exposed to domestic and external macroeconomic, political, geopolitical, social and climatic factors.

Outlook

Despite its substantial contribution to the economy, stakeholders acknowledge that the South African travel and tourism industry is not delivering as much as it could. Delivering his maiden State of the Nation Address in February 2018, Ramaphosa challenged the sector to double its contribution to the country and boost employment. While some role players say that the government’s targets are unrealistic, others believe the latent potential of the sector remains largely untapped. Reacting to Following Hanekom’s budget vote speech delivered in Parliament on 17 May 2018, Tourism Business Council of South Africa CEO Mmatsatsi Ramawela commented: “Doubling the number of jobs and contribution of the tourism sector to the economy is very attainable, but can only be achieved through collaboration and partnerships. We need ‘an all of government’ approach and commitment for the tourism sector to thrive and achieve its full potential.”

The Travel and Tourism: Travel Agencies, Tour Operators and Related Services Industry in South Afric
The Travel and Tourism: Travel Agencies, Tour Operators and Related Services Industry in South Afric 2018

Full Report

R 1 900.00(ZAR) estimated $104.58 (USD)*

Industry Landscape

R 1 330.00(ZAR) estimated $ 73.21 (USD)*

Historical Reports

The Travel and Tourism: Travel Agencies, Tour Operators and Related Services Industry in South Afric 2022-11-28

R 9 500.00(ZAR) estimated $522.91 (USD)*

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The Travel and Tourism: Travel Agencies, Tour Operators and Related Services Industry in South Afric 2021-11-07

R 6 500.00(ZAR) estimated $357.78 (USD)*

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The Travel and Tourism: Travel Agencies, Tour Operators and Related Services Industry in South Afric 2020-05-04

R 1 900.00(ZAR) estimated $104.58 (USD)*

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The Travel and Tourism: Travel Agencies, Tour Operators and Related Services Industry in South Afric 2016-09-07

R 1 900.00(ZAR) estimated $104.58 (USD)*

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Table of Contents

[ Close ]
PAGE
1. INTRODUCTION 1
2. DESCRIPTION OF THE INDUSTRY 1
2.1. Industry Value Chain 3
2.2. Geographic Position 5
3. SIZE OF THE INDUSTRY 6
4. STATE OF THE INDUSTRY 8
4.1. Local 8
4.1.1. Corporate Actions 14
4.1.2. Regulations and Government Policies 15
4.1.3. Enterprise Development and Social Economic Development 17
4.2. Continental 19
4.3. International 22
5. INFLUENCING FACTORS 24
5.1. Government Interventions 24
5.2. Economic Environment 24
5.3. Rising Operating Costs 26
5.4. Cyclicality 27
5.5. Crime and Security 27
5.6. Technology, Research and Development (R&D) and Innovation 28
5.7. Labour 29
5.8. Environmental Concerns 31
5.9. Marketing 32
6. COMPETITION 32
6.1. Barriers to Entry 33
7. SWOT ANALYSIS 34
8. OUTLOOK 35
9. INDUSTRY ASSOCIATIONS 35
10. REFERENCES 36
10.1. Publications 36
10.2. Websites 36
APPENDIX 1 38
Summary of Major Players 38
APPENDIX 2 44
Segments of the Travel Industry 44
APPENDIX 3 46
2017 Global Travel & Tourism Competitiveness Rankings 46
COMPANY PROFILES 47
ABERCROMBIE AND KENT SAFARIS (PTY) LTD 47
AFRICAN EAGLE CAPE TOWN DAY TOURS (PTY) LTD 49
AFRICAN EAGLE OF SOUTHERN AFRICAN TERRITORIES (PTY) LTD 51
AFRICAN IMPACT SAFARI OPERATOR CC 53
AKILANGA (PTY) LTD 54
AND BEYOND SOUTH AFRICA (PTY) LTD 56
AUSTRIA CONNECTION CC 59
BEACHCOMBER MARKETING (PTY) LTD 61
CLUB TRAVEL SA (PTY) LTD 63
COEGA DEVELOPMENT CORPORATION (PTY) LTD 65
COMAIR RETAIL TRAVEL SERVICES (PTY) LTD 68
CONCORDE TRAVEL (PTY) LTD 70
CONNEX TRAVEL (PTY) LTD 72
CULLINAN HOLDINGS LTD 74
EGOLI TOURS (PTY) LTD 78
ERM TOURS (PTY) LTD 80
FLAME OF AFRICA CC 82
FLIGHT CENTRE TRAVEL GROUP (PTY) LTD 84
FLIGHTSITE (PTY) LTD 87
HARVEY WORLD TRAVEL SOUTHERN AFRICA (PTY) LTD 89
ITT INSPIRATIONS TRAVEL AND TOURS (PTY) LTD 91
JETSTAR TRAVEL (PTY) LTD 93
LEBO'S BACKPACKERS CC 94
OVERSEAS VISITORS CLUB (PTY) LTD 95
RENNIES TRAVEL (PTY) LTD 97
SEEZA DESTINATION NETWORK 100
SERENDIPITY TOURS CC 101
SIVIWE TOURS (PTY) LTD 103
SONGHAI TRAVEL (PTY) LTD 104
SOUL TRAVELLER TOURISM SA (PTY) LTD 106
SOUTH AFRICAN AIRWAYS CITY CENTER (SOC) LTD 107
STA TRAVEL (PTY) LTD 109
SURE TRAVEL (PTY) LTD 111
TOURVEST HOLDINGS (PTY) LTD 113
TRAFALGAR TOURS (PTY) LTD 118
TRAVEL VISION (PTY) LTD 120
TRAVELINGCHEAPSKATES (PTY) LTD 122
TRAVELSTART ONLINE TRAVEL OPERATIONS (PTY) LTD 123
WILDERNESS HOLDINGS LTD 125

Report Coverage

The Travel & Tourism report focuses on travel agencies, tour operators and related services within the broader context of the South African Travel and Tourism industry, and investigates current conditions, recent developments and factors influencing the success of the sector. The report profiles 36 companies including major players, Tourvest Integrated Tourism Group which has a diverse portfolio of 67 brands, and the largest travel agency group in the country, Flight Centre South Africa, which is a member of the Australian Stock Exchange-listed Flight Centre Travel Group. Also profiled are HRG Rennies Travel, a subsidiary of Bidvest Group, and Cullinan Holdings whose travel and tourism brands include Pentravel, Thompsons Holidays and Springbok Atlas Tours and Safaris.

Introduction

This report investigates travel agencies, tour operators and related services, within the broader context of the South African Travel and Tourism industry. With annual internal expenditure on travel agencies and similar reservation services amounting to more than R9bn, the segment, together with its multi-sectoral value chain, is a significant contributor to the South African economy and is a valuable source of foreign currency. South Africa’s National Development Plan (NDP) identifies tourism as one of the main drivers of employment and economic growth. In line with South Africa’s vision for 2030, the industry, which is estimated to support one in every 12 jobs in the country, has been included as one of the six pillars of economic growth of the New Growth Path (NGP).

Strengths

• Ongoing commitment from government to support tourism marketing and development.
• South Africa is ranked as the most competitive economy for tourism in sub-Saharan Africa. Globally, South Africa ranks amongst the world’s top 50 tourism markets.
• South Africa’s tourism infrastructure is generally of a high standard.
• The country offers world-class natural, cultural and adventure tourism attractions.

Weaknesses

• It is generally not possible to ‘monetise’ the time and expertise invested in the compilation of customised travel itineraries, which are often not purchased by prospective travellers.
• Profit margins are narrow and travel agencies and tour operators are highly dependent on commission.
• Shortage of multi-lingual travel practitioners.

Opportunities

• Social media offers interesting opportunities for travel agents and tour operators to engage with existing and potential clients.
• The African region, notably the Egyptian market, offers growth potential.
• The development of tourism products and travel packages for the island of St. Helena, which is now served by Comair.
• The development of various online travel products, applications and services.
• The personalisation or customisation of travel offers and holiday packages, using Big Data, data mining and cloud computing.
• Youth travel, notably “voluntourism”, ‘authentic’, experience-based and adventure tourism, is a growth market.

Threats

• Disruption to the traditional industry in the form of social buying networks that offer substantially discounted rates.
• The industry is highly exposed to external macroeconomic, political, geopolitical, social and climatic factors.

Outlook

South Africa’s travel and tourism industry has rebounded since the amendment of contentious visa regulations. Although domestic tourism growth is expected to remain subdued given the unfavourable macroeconomic climate, inbound international tourism is predicted to remain robust. However, some commentators have warned that the United Kingdom’s impending exit from the European Union, coupled with the current weakness of the British currency, could result in a decrease in the number of inbound British tourists to South Africa. Notwithstanding the prevailing climate of economic and political instability, both domestically and globally, the National Department of Tourism (NDT) anticipates that by 2020 South Africa’s travel and tourism value chain will contribute around R499bn to the country’s GDP. In line with its objective of creating a tourism chain linking South Africa to Egypt, the NDT has reiterated its commitment to the strengthening of South Africa’s relationships with other African countries.

Read More..
The Travel and Tourism: Travel Agencies, Tour Operators and Related Services Industry in South Afric
The Travel and Tourism: Travel Agencies, Tour Operators and Related Services Industry in South Afric 2016

Full Report

R 1 900.00(ZAR) estimated $104.58 (USD)*

Industry Landscape

R 1 330.00(ZAR) estimated $ 73.21 (USD)*

Historical Reports

The Travel and Tourism: Travel Agencies, Tour Operators and Related Services Industry in South Afric 2022-11-28

R 9 500.00(ZAR) estimated $522.91 (USD)*

View Report Add to Cart

The Travel and Tourism: Travel Agencies, Tour Operators and Related Services Industry in South Afric 2021-11-07

R 6 500.00(ZAR) estimated $357.78 (USD)*

View Report Add to Cart

The Travel and Tourism: Travel Agencies, Tour Operators and Related Services Industry in South Afric 2020-05-04

R 1 900.00(ZAR) estimated $104.58 (USD)*

View Report Add to Cart

The Travel and Tourism: Travel Agencies, Tour Operators and Related Services Industry in South Afric 2018-08-31

R 1 900.00(ZAR) estimated $104.58 (USD)*

View Report Add to Cart

Table of Contents

[ Close ]
PAGE
1. INTRODUCTION 1
2. DESCRIPTION OF THE INDUSTRY 1
2.1. Industry Value Chain 2
2.2. Geographic Position 4
3. SIZE OF THE INDUSTRY 5
4. STATE OF THE INDUSTRY 12
4.1. Local 12
4.1.1. Corporate Actions 17
4.1.2. Regulations 19
4.1.3. Enterprise Development and Social Economic Development 22
4.2. Continental 23
4.3. International 25
5. INFLUENCING FACTORS 26
5.1. Government Initiatives 26
5.2. Economic Environment 27
5.3. Rising Operating Costs 28
5.4. Cyclicality 29
5.5. Crime and Security 29
5.6. Technology, Research and Development (R&D) and Innovation 30
5.7. Labour 31
5.8. Environmental Concerns 33
5.9. Marketing 33
6. COMPETITION 34
6.1. Barriers to Entry 34
7. SWOT ANALYSIS 35
8. OUTLOOK 36
9. INDUSTRY ASSOCIATIONS 37
10. REFERENCES 37
10.1. Publications 37
10.2. Websites 38
APPENDIX 1 40
Segments of The Travel Industry 40
APPENDIX 2 42
Additional Travel Price Data: Europe, Middle East and Africa Airfares for 2017 42
APPENDIX 3 43
Additional Travel Price Data: Europe, Middle East and Africa Hotel Rates for 2017 43
APPENDIX 4 44
The 2015 Travel and Tourism Competitiveness Index (TTCI) 44
COMPANY PROFILES 45
ABERCROMBIE AND KENT SAFARIS (PTY) LTD 45
AFRICAN EAGLE CAPE TOWN DAY TOURS (PTY) LTD 47
AFRICAN EAGLE OF SOUTHERN AFRICAN TERRITORIES (PTY) LTD 49
AFRICAN IMPACT SAFARI OPERATOR CC 51
AKILANGA (PTY) LTD 52
AUSTRIA CONNECTION CC 54
BEACHCOMBER MARKETING (PTY) LTD 55
CLUB TRAVEL SA (PTY) LTD 57
COEGA DEVELOPMENT CORPORATION (PTY) LTD 59
COMAIR RETAIL TRAVEL SERVICES (PTY) LTD 62
CONCORDE TRAVEL (PTY) LTD 64
CONNEX TRAVEL (PTY) LTD 66
CULLINAN HOLDINGS LTD 68
EGOLI TOURS (PTY) LTD 72
ERM TOURS (PTY) LTD 74
FLAME OF AFRICA CC 76
FLIGHT CENTRE (SOUTH AFRICA) (PTY) LTD 78
FLIGHTSITE (PTY) LTD 80
HARVEY WORLD TRAVEL SOUTHERN AFRICA (PTY) LTD 82
IFA HOTELS AND RESORTS LTD 84
ITT INSPIRATIONS TRAVEL AND TOURS (PTY) LTD 87
JETSTAR TRAVEL (PTY) LTD 89
OVERSEAS VISITORS CLUB (PTY) LTD 90
PHINDA PRIVATE GAME RESERVE (PTY) LTD 91
RENNIES TRAVEL (PTY) LTD 94
SERENDIPITY TOURS CC 97
SONGHAI TRAVEL (PTY) LTD 99
SOUTH AFRICAN AIRWAYS CITY CENTER (SOC) LTD 101
STA TRAVEL (PTY) LTD 103
SURE TRAVEL (PTY) LTD 105
TOURVEST HOLDINGS (PTY) LTD 107
TRAFALGAR TOURS (PTY) LTD 111
TRAVEL VISION (PTY) LTD 113
TRAVELSTART ONLINE TRAVEL OPERATIONS (PTY) LTD 115
UNIGLOBE TRAVEL (SOUTH AFRICA) (PTY) LTD 117
WILDERNESS SAFARIS (PTY) LTD 119