A good year at WOW

Our 2024 financial year concluded at the end of March. It was a demanding year, but in true WOW style, our team embraced the challenges to deliver encouraging results.

FY2024 saw WOW welcome 17 new clients, including a global and two African organisations domiciled outside South Africa. We are also pleased with the healthy uptake of additional WOW products by existing clients. 

While any client loss is always concerning and triggers introspection on how we can do things better, we value our loyal client base and were encouraged by a further year-on-year improvement in our client retention rate, which is currently 97%. It is gratifying that the past year also saw us welcome back four previous clients.

A review of our clients’ WOWEB usage between the 2022 and 2023 calendar years revealed pleasing growth across most data categories. In particular, we celebrated a 25.6% increase in the number of industry research reports downloaded by clients, up from 18,182 to 22,839 reports. It is good to see the investment in continuous improvement of our research paying off. 

Interesting to note is the change in most popular industry segments between 2022 and 2023, with only four industries featuring in the top 10 of both years:

To conclude, growth in our content statistics were pleasing. At the end of March, unique shareholding relationships in the WOW database amounted to 5,399,322 and a few other content growth highlights include:

We are looking forward to another year filled with growth opportunities.