This report covers courier, express and parcel activities other than national postal activities. It includes the delivery of letters, postcards, printed matter, small parcel and other postal articles. This report describes the size and state of the industry and the factors that influence it. It examines the effects of disruption, regulation, ecommerce, road infrastructure, new delivery model sand environmental issues on the industry. There are comprehensive profiles of 27 companies. These include courier companies such as Courier Guy, FedEx Express and DHL, as well as ecommerce companies such as Takealot and companies such as Super Group, which bought 80% of specialist overnight cargo business Cargo Works.
Courier, Express and Parcel Services
Although the courier, express and parcel services sector faces weak economic conditions, it is benefitting from the growth in e-commerce sales, increasing demand for just-in-time deliveries and from the poor service provided by the post office. Increasing customer demand for speedy and flexible deliveries and the growth of disruptive startups and innovative delivery options are forcing traditional operators to review their distribution strategies and in some cases partner with or invest in new disruptive on-demand delivery companies to provide innovative and alternative delivery options.
While the poor economy and low business and consumer confidence are affecting the volume of goods requiring express delivery, development of the on-demand economy is providing growth drivers for the industry. These include the need for speedy deliveries created by the rise in online shopping, inefficient service delivery levels from the post office, the need for just-in-time delivery of parts and components to minimise stock levels and save costs and delivery demands for medical products. The continuous development of drones, robots and autonomous vehicles are driving ongoing change in the industry.