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Travel and Tourism: Travel Agencies, Tour Operators and Related Services
BY Natalie Bryden
South Africa
04 May 2020
R 14 400.00 (ZAR)  
estimated $ 872.34 (USD) *
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Travel and Tourism: Travel Agencies. Tour Operators and Related services


The travel and tourism sector is a labour-intensive industry that has been identified by government as a key driver for South Africa’s economic and social development. Government wants to double international tourist arrivals by 2030. The coronavirus pandemic has resulted in global and domestic restrictions on travel, and the travel and tourism sector is expected to be severely affected.


Disruption


The sector has been disrupted in recent years by sites and apps that have replaced the services of travel agents, and taken market share away from traditional players. However, for bulk tour and cruise bookings, brick and mortar travel agencies still maintain a large share as clients can save money by booking through an agent. Online tools and video conferencing, which have become increasingly prevalent in the lockdown, have reduced the amount of travel and business meetings as they save money and time. Many check-in and customer service processes are now automated.


Coronavirus


The coronavirus outbreak has resulted in the suspension of travel and tourism into and around South Africa. Most tourist accommodation has shut down for the lockdown, as have travel agencies. The lockdown will have a significant impact on the travel and tourism sector, and the recovery will be slow due to an expected reluctance to travel and because tourism has one of the highest risks of transmitting the virus. The Department of Tourism has made R200m available to assist SMEs.


Report Coverage


This report focuses on travel agencies, tour operators and related services in the travel and tourism industry. It includes information on the size and state of the sector and international and domestic tourism statistics. There are profiles of 53 companies including well known players such as Tourvest, Travelstart, and Rennies Travel. Other profiles include Flight Centre, which will close 40% of its network due to the effect on its business of coronavirus and And Beyond, which is streaming game drives during the coronavirus crisis.


Page
1. INTRODUCTION 1
2. DESCRIPTION OF THE INDUSTRY 1
2.1. Industry Value Chain 2
2.2. Geographic Position 5
3. SIZE OF THE INDUSTRY 5
4. STATE OF THE INDUSTRY 6
4.1. Local 6
4.1.1. Corporate and Government Actions 10
4.1.2. Regulations and Government Policies 12
4.1.3. Enterprise Development and Social Economic Development 13
4.2. Continental 15
4.3. International 17
5. INFLUENCING FACTORS 20
5.1. Coronavirus 20
5.2. Government Initiatives 21
5.3. Economic Environment 22
5.4. Rising Operating Costs 23
5.5. Environmental Concerns 24
5.6. Sharing Economy 25
5.7. Cyclicality 25
5.8. Crime and Security 25
5.9. Technology, Research and Development (R&D) and Innovation 26
5.10. Labour 28
6. COMPETITION 30
6.1. Barriers to Entry 31
7. SWOT ANALYSIS 32
8. OUTLOOK 33
9. INDUSTRY ASSOCIATIONS 33
10. REFERENCES 34
10.1. Publications 34
10.2. Websites 34
APPENDIX 1 37
Summary of Major Players 37
APPENDIX 2 46
2019 Global Travel & Tourism Competitiveness Rankings 46
COMPANY PROFILES 47
ABERCROMBIE AND KENT SAFARIS (PTY) LTD 47
AFRICAN EAGLE CAPE TOWN DAY TOURS (PTY) LTD 49
AFRICAN EAGLE OF SOUTHERN AFRICAN TERRITORIES (PTY) LTD 51
AFRICAN IMPACT SAFARI OPERATOR CC 53
AFRISTAY (PTY) LTD 54
AKILANGA (PTY) LTD 55
AND BEYOND SOUTH AFRICA (PTY) LTD 57
AUSTRIA CONNECTION CC 60
BEACHCOMBER MARKETING (PTY) LTD 61
BOOKING SOUTH AFRICA (PTY) LTD 63
BUSHBREAKS AND MORE (PTY) LTD 64
CLUB TRAVEL SA (PTY) LTD 65
COEGA DEVELOPMENT CORPORATION (PTY) LTD 67
COMAIR RETAIL TRAVEL SERVICES (PTY) LTD 72
COMPUTRAVEL CC 74
CONNEX TRAVEL (PTY) LTD 75
CULLINAN HOLDINGS LTD 77
EGOLI TOURS (PTY) LTD 81
ERM TOURS (PTY) LTD 83
FLAME OF AFRICA CC 85
FLIGHT CENTRE TRAVEL GROUP (PTY) LTD 87
FLIGHTSITE (PTY) LTD 90
HARVEY WORLD TRAVEL SOUTHERN AFRICA (PTY) LTD 92
IGO TRAVEL (PTY) LTD 95
ISIBINDI AFRICA GAME LODGES (PTY) LTD 96
ITT INSPIRATIONS TRAVEL AND TOURS (PTY) LTD 98
JETSTAR TRAVEL (PTY) LTD 100
LEBO'S BACKPACKERS CC 101
LEGACY HOTELS AND RESORTS (PTY) LTD 102
MORE FAMILY COLLECTION (PTY) LTD 107
NEWMARK HOTELS (PTY) LTD 109
OVERSEAS VISITORS CLUB (PTY) LTD 111
QUADREL TRAVEL MANAGEMENT (PTY) LTD 113
RAKOMA TRAVEL (PTY) LTD 115
REED PARK TRADING (PTY) LTD 116
RENNIES TRAVEL (PTY) LTD 118
SANCTUARY RETREATS LTD 120
SEEZA TOURISM SME NETWORK NPC 121
SEOLO AFRICA (PTY) LTD 122
SERENDIPITY TOURS (PTY) LTD 123
SIVIWE TOURS (PTY) LTD 125
SONGHAI TRAVEL (PTY) LTD 126
SOUL TRAVELLER TOURISM SA (PTY) LTD 128
STA TRAVEL (PTY) LTD 129
SURE TRAVEL (PTY) LTD 131
TOURVEST HOLDINGS (PTY) LTD 133
TRAFALGAR TOURS (PTY) LTD 137
TRAVEL VISION (PTY) LTD 139
TRAVELINGCHEAPSKATES (PTY) LTD 141
TRAVELSTART ONLINE TRAVEL OPERATIONS (PTY) LTD 142
WILDERNESS HOLDINGS LTD 144
XL TRAVEL (PTY) LTD 149
ZULU NYALA GAME RANCH (PTY) LTD 151